Limitations

Limitations of the Docusnap Enterprise search

• Both the Docusnap Enterprise and Standard search cannot be used in Docusnap Web.
• The Docusnap Enterprise search is limited to the current inventory. Older inventories are not included.
• Attachments of additional information cannot be searched
• Which values are included in the index for additional information is predefined, and user defined columns cannot be added.
• It is not possible to index objects and fields from license management or documentation.
• Passwords are not available in the index. It is possible to search for system names, usernames, etc.
• There is no fallback to the standard search if the Docusnap Enterprise search does not find any results.
• When indexing Other Assets, it is not possible to add individual fields to the index due to the flexible structure.
• If the full text search is installed on the SQL server and a part of an IP address or a MAC address is searched for, the wildcard * must be used for the missing characters. If the * is not used, the search will look for entries that are mostly the same. This can lead to results that do not correspond to the searched value but have similarities only.

Prerequisites/restrictions for a successful search in customizing

• Foreign key must exist, otherwise no resolution from object to parent is possible.
• The value of the primary key of the table/view must be unique.
• Columns that have been renamed using an alias in a view cannot be indexed by the Docusnap Enterprise Search. The original column name must be used, as aliases cannot be indexed. Alias columns can still be selected during configuration because it is not apparent that they are aliases.